Support
Last updated: October 12, 2026
Found a problem or have a suggestion? Email 2655293770@qq.com and we’ll get back to you as soon as we can.
Please include
- Camera model and firmware, e.g. A7C II, firmware 2.01
- iPhone / iPad model and iOS version
- App version, shown in the app or in TestFlight
- What happened and how to reproduce it: what you did, what you expected, what you saw
- Screenshots or a screen recording, if you have them
Connection problems: turn on Live Diagnostics first
- In the app’s connection window, turn on “Live Diagnostics” (off by default on each launch)
- Reconnect to the camera and reproduce the problem
- Export the diagnostics and attach them to your email
⚠️ Never send passwords, Wi-Fi passwords or camera credentials.
Before connecting, check that
- Your camera is listed in the compatibility table
- Your camera firmware matches the listed version where possible
- Bluetooth is on, and the app is allowed to use Bluetooth and Local Network
- The camera is close by, away from heavy Wi-Fi interference
- Photo transfer and monitoring are separate modes; switching reconnects
See the FAQ for more.